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Overview
Our Customer Support Center is dedicated to assist you in every way before or after your stay.
You may have many questions about booking, payment or information you need. For efficient operation of our Customer Support Center, we kindly ask you to check our Frequently Asked Questions (FAQ) to see if your question has already been answered at some time.
If you would like to change or cancel your booking, you can request it simply on the“My Booking”
page
1. Most common FAQ
  1. What is the difference between a double room and a twin room?
2. Are the rates inclusive of all taxes and service charges?
3. How do I make a reservation online?
4. When will my credit card be charged?
5. How can I retrieve my booking and view the details?
See more FAQ
2. Send us an Email
  Name (First Name, Last Name)
  Email
  Subject
  Contents
    Note! If you have a Booking Reference, please let us know with your request in the "Contents" box.
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3. Phone call or Fax
  Address : 13F. Gwanghui Bldg., 307 Toegyero, Jung-gu, Seoul, Korea
Tel : +82 2 2262 6707 (Seoul)
Fax : +82 2 3393 4751 (Seoul)
  Opening Hours
Monday to Friday : 09:00 ~ 19:00 (GMT+9)
Saturday : 09:00 ~ 14:00 (GMT+9)

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