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Home : Terms and Conditions |
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DEFINITION
AsiaHotelPass.com indicates online hotel booking website that provides hotel information and hotel booking services on behalf of its users. It can be referred as "we" or "our" hereinafter.
"Terms and Conditions" on AsiaHotelPass (www.AsiaHotelPass.com) prescribe users' rights
and liabilities of making use of booking online. "Users" indicate either membrer or non-member who visit AsiaHotelPass.com to get its provided services abiding by its conditions. "Users"
can be referred as "you" or "your" hereinafter. "Members" indicate those who register on AsiaHotelPass.com providing us his or her private information and keep on using informatiin supplied by AsiaHotelPass.com.
HOW TO BOOK
AsiaHotelpass holds to Adavance Payment policy, therefore you are required to complete the full-payment to AsiaHotelPass prior to check-in.
Please ensure that we only act as a contracted agency with hotels or accommodation suppliers worldwide. So the payment for your hotel booking should be made to AsiaHotelPass directly, not to hotel.
BOOKING REQUEST
Your booking reqeust will be forwarded to AsiaHotelPass.com reservation system and simultaneously to our customer support center to provide quality of service without any negligence or omission.
＃Customer Suppport Center :
Business Hours(GMT+9, Japan and Korean Local Time) :
09:00 ~ 19:00 (Weekdays)
09:00 ~ 14:00 (Saturday)
BOOKING CONFIRMATION
Booking request for any hotel described as "Available" on the hotel list of AsiaHotelPass.com will be reserved and confirmed instantly. You do not have to wait until our customer support agent contacts you. Such "Available" hotels will be conveniently provided for you through our XML technology or by contracts with hotels.
"On Request" request will be notified to you with its availability by fax or email from AsiaHotelPass booking system within 24 hours on a business day basis. Also you can check it on the menu "My Booking" of AsiaHotelPass.com.
The Hotel Voucher will show its details such as name of the hotel, duration of stay, name of guests, payment amount, final cancellation and so on. As it is truly difficult to guarantee hotel rooms at any events of Fair, Conference and Special holidays and etc., please make a reservation in advance in order to secure your desired hotel.
HOTEL VOUCHER
We will deliver you the Hotel Voucher by FAX or E-mail after authorization of your credit card payment. Through online booking review service "My Booking", you can also print out the Voucher and Receipt. The hotel voucher (each voucher for each hotel) has to be submitted to Hotel Front Desk upon check-in. In case that your credit card is required upon check-in, it is a deposit purpose only for incidental costs such as telephone calls, mini-bar charges if they are used, not for your accommodation fee.
AMENDMENT/CANCELLATION & NO SHOW
＃Booking Amendment
Once your hotel has been confirmed and before 1 week prior to check-in date,
there would no charge levied for amendment once. However, if any changes made more than 2 times or any cancellation is made, a penalty of US$15 will be charged per booking. In case of amendment or cancellation made within 1 week prior to check-in will result in a penalty of 1 night charge.
＃Booking Cancellation
① Once your hotel has been confirmed and you would like to cancel your booking, a penalty of US$15 per booking will be levied. Any cancellation made within 1 week prior to check in will result in a 1 night penalty.
② During special occasions such as Fair, Year-end periods, more tough regulations will be applied ? cancellation/amendment unavailable within 1month prior to check-in, full-guarantee conditions and etc. Please refer to your Hotel Vouhcer on each Cancellation/Amendment conditions and booking details.
③ You are required to contact a local office stated on your Hotel Voucher in order to cancel or amend your booking, not to your hotel directly. Any of occuring fees caused by direct contact to a hotel will be charged to customers such as a penal sum and etc.
# No Show
In case of "No show", 1 Night charge will be levied in normal case. But sometimes "Full stay penalty" will be applied, especially during Fair periods, Year-end periods and special holidays at Deluxe resorts & hotels.
Full Guarantee : Full charges will be applied upon any cancellation.
Arrival Guarantee : 1 or 2 night charges will be applied upon any cancellation on arrival date.
No Show : 1 night charge will be applied
# Notice
Upon any cancellation or No Show caused by circumstances of airline companies including natural calamities, a 1 night charge or a penal sum might be levied depending on a relevant hotel's policy.
IN-TRANSIT CHANGES
If you are to shorten stays during your trip, you have to submit the proof of shortened stay to a local office, such as folio (receipt) of hotels to claim refund, within 2 weeks. After verification with hotel, which requires 2-3 weeks in normal cases, we refund the relevant amount after deducting a services charge of USD 15.00 per room per booking. However, any reservations with NO REFUND conditions are not eligible to be reimbursed.
LEGAL OBLIGATION
As we act as a booking agent of hotels or suppliers, we are not responsible legally for any loss, fire or breach of booking by hotel itself. In case of any occurrence related to bookings, we will do our best in order to assist settlement as a proxy.
RATE DISPUTES
Once you accept our booking policy and voucher issued, you can not make any claim on rate difference which could be arose by hotel`s special sale or the difference noticed by the revelation of our contract rate with hotels or our suppliers.
CLIENTS RELATIONS
We give you our promise that our Clients Relations will serve their best to take care of any problems arose, while you take advantage of AsiaHotelPass.
If you have any questions about this Terms and Conditions, please send us an email at support@asiahotelpass.com
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